Conditions of sale

The owner of the Tallink Hotel e-shop (hereinafter the e-shop) is OÜ TLG Hotell (registry code 10952552), located at Sadama 7, Tallinn, 10111 Estonia

1. VALIDITY OF THE SALE AGREEMENT, COMMODITY AND PRICE INFORMATION

1.1 The conditions of sale apply to the purchase of goods from the e-shop.

1.2 The prices of the products sold in the e-shop are indicated next to the products. A delivery fee is added to the price. All the prices of goods sold in the e-shop are in euros. The delivery fee depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when ordering.

1.3 Information about the goods in the e-shop is displayed directly next to the goods.

2. PLACING AN ORDER

2.1 To order the goods, you must add the desired products to the shopping cart.

2.2 To place an order, fill in the required data fields and select the appropriate method of delivery.

2.3 The amount of the fee will then be displayed on the screen, which can be paid securely through the following payment methods:

2.3.1 Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank,

2.3.2 Visa/Mastercard card payments

2.3.3 Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki

2.3.4 Latvian bank links: Swedbank, SEB, Citadele ja Luminor

2.3.5 Lithuanian bank links: Swedbank, SEB and Luminor

2.4 When paying via the bank link, be sure to click the “Back to merchant” button on the bank’s page.

2.5 Payments are mediated by Maksekeskus AS.

2.6 Payment takes place outside the e-shop in a secure environment – when paying via bank link, in the secure environment of the respective bank and when paying with a credit card, in the safe environment of Maksekeskus AS.

2.7 The seller does not have access to the customer’s bank and credit card details.

2.8 The agreement enters into force upon receipt of the amount due to the current account of the e-shop.

2.9 The owner of the e-shop is the chief processor of personal data and forwards the personal data necessary for making payments to the authorised processor, Maksekeskus AS.

2.10 If the ordered goods cannot be delivered due to being out of stock or for any other reason, the buyer will be notified as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.

3. DELIVERY

3.2 The buyer has following delivery options:

3.2.1 By post to the customer’s address;

3.2.2 Collection of the goods themselves at Sadama 7, Tallinn, 10111 Estonia, on working days from 9 am to 3 pm.

3.3 Delivery costs are borne by the buyer and the corresponding price is displayed next to the delivery method.

3.4 Shipments within Estonia usually reach the destination specified by the buyer within 2 working days from the entry into force of the sales contract. Delivery outside of Estonia takes place within 7 calendar days.

3.5 In exceptional cases, the right to deliver the goods is within up to 45 calendar days.

4. RIGHT OF WITHDRAWAL

4.1 After receiving the goods, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days.

4.2 The right of withdrawal does not apply if the buyer is a legal person.

4.3 According to § 49 (1) of the Law of Obligations Act, the right of withdrawal does not apply to products which by their nature cannot be returned and which by their nature are mixed or combined with another substance or thing after transfer in such a way that they can no longer be separated.

4.4 In order to exercise the 14 day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store.

4.5 If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the e-shop has the right to reduce the refundable fee according to the decreased value of the goods.

4.6 In order to return the goods, a written withdrawal application must be submitted to the e-mail hotelshop@tallink.ee no later than within 14 days of receiving the goods.

4.7 The costs of returning the goods shall be borne by the buyer, unless the return is due to the fact that the product to be returned does not correspond to what was ordered (e.g. a defective or wrong product).

4.8 The buyer must return the goods within 14 days of submitting the application or provide proof that he has handed the goods over to the carrier within the aforementioned period.

4.9 Upon receipt of the returned goods, the e-shop shall return to the buyer immediately, but no later than 14 days after the receipt of the withdrawal application, all fees received from the buyer on the basis of the contract.

4.10 The e-shop may refuse to provide a refund until the item that is the subject of the contract has been returned or the buyer has provided proof that he has sent the item back, whichever is earlier.

4.11 If the buyer has explicitly chosen a delivery method different from the cheapest regular delivery method offered by the e-shop, the e-shop does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.

4.12 The e-shop has the right to withdraw from the sales transaction and demand the goods back from the buyer if the price of the goods in the e-shop is marked significantly below the market price of the goods due to a mistake.

5. RIGHT TO SUBMIT A CLAIM

5.1 The e-shop is liable for non-compliance or defect of the goods sold to the buyer, which already existed at the time of delivery and which becomes apparent within two years from delivery of the goods to the buyer. During the first six months from delivery of goods to the buyer, it is presumed that the defect already existed at the time of delivery of the goods. It is the responsibility of the e-shop to rebut the respective presumption.

5.2 The buyer has the right, in case of a defect, to contact the e-shop within two months at the latest by sending an e-mail to hotelshop@tallink.ee or call Mon-Fri from 9 am to 3 pm by phone 6118 319.

5.3 The e-shop is not responsible for defects that have occurred after the delivery of the goods to the buyer.

5.4 If the goods purchased from the e-shop have defects for which the e-shop is responsible, the e-shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the e-shop will return all fees associated with the sales contract to the buyer.

5.5 The e-shop shall respond to the consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days.

6. DIRECT MARKETING AND PROCESSING OF PERSONAL DATA

6.1 The e-shop only uses personal data entered by the buyer to process the order and to send goods to the buyer. The e-shop transmits personal data to transport companies in order to deliver the goods.

6.2 The e-shop will only send newsletters and offers to the buyer’s e-mail address if the buyer has expressed a wish by entering the e-mail address on the website and has announced his/her wish to receive direct mail notifications.

6.3 The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offer.

6.4 OÜ TLG Hotell is responsible for data protection at the e-shop. OÜ TLG Hotell has the right to transfer personal data to the e-shop’s cooperation partners who are authorised processors in order to offer the best service to customers. Authorised processors only have the right to process personal data in accordance with the instructions received from the seller, and contracts have been concluded with the authorised processors regarding the confidentiality of personal data.

6.5 The personal data protection principle and privacy policy of OÜ TLG Hotell can be found here.

6.6 In case the customer finds that his rights are violated during the processing of personal data within the e-shop service, the customer has the right to contact the data protection specialist of AS Tallink Grupp by e-mail dpo@tallink.ee, the Data Protection Inspectorate and the court.

7. SOLVING ARGUMENTS

7.1 If the buyer has any complaints about the e-shop, they can be sent via e-mail hotelshop@tallink.ee or call Mon-Fri from 9 am to 3 pm by phone on 6118 319.

7.2 If the buyer and e-shop are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The terms of the procedure can be viewed and the application submitted on the Consumer Protection page. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the e-shop. The review of the buyer’s complaint in the committee is free of charge.

7.3 The buyer can turn to the European Union consumer dispute resolution platform (information on this is available on http://www.consumer.ee/) or by consulting the court of the Republic of Estonia.